TRUWELLTH RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY
Truwellth Integrative Healthcare LLP (“Truwellth”) team facilitates processing products & services and strives to service them in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.
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‘Return’ means an action of giving back the product ordered at Truwellth portal by the consumer. The following situations may arise which may cause the action of return of product:
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Truwellth reserves the right to cancel the Return request, if the customer reaches out to Truwellth after 7 days of delivery.
Upon receiving your Return/Refund request, Truwellth shall verify the authenticity and the nature of the request. If Truwellth finds that the request is genuine, it will initiate the Return and Refund process. Truwellth shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Truwellth reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Truwellth in this regard.
The returns are subject to the below conditions:-
Category of Non-Returnable Product: Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per Truwellth Return policy. The details of the non- returnable products are mentioned below:
Baby Care: Bottle nipples, Breast nipple care, breast pumps, diapers
Food & Nutrition: Health drinks, health supplements
Sexual wellness: condoms, fertility kits, lubricants, pregnancy kits, etc
In case of medical tests, a Refund request may be raised in the following cases:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.
The customer is required to raise the Refund request with Truwellth customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Truwellth customer care team.
In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For any further shipping related information, please write to firstname.lastname@example.org.
For any further Refund related information, please write to email@example.com.
The customer can cancel the order for the product till Truwellth ship it. Orders once shipped cannot be cancelled.
The customer can cancel the order for medical test till the collection of sample.
There may be certain orders that Truwellth partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.
Truwellth also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Truwellth as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
iii. Bulk quantity of the same product ordered;
No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.
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